Terms of use
1) General provisions
1.1. These Terms govern access to and use of the website romcitizen.tr (hereinafter — the “Platform”) and the procedure for providing legal services in the field of immigration law (hereinafter — the “Services”).
1.2. By using the Platform, submitting an application, completing forms, or entering into a contract for the Services, you confirm that you have read and accept these Terms.
2) Definitions
User / Client / You — a person using the Platform and/or requesting the Services.
Application — a request submitted via a lead form (name, phone number, e-mail) and/or questionnaires on the website.
Consultation — a phone/online contact to discuss the request and conduct a preliminary assessment of the situation.
Services Contract — a separate agreement (offer/acceptance/signing) that determines the scope, timelines, and cost of the Services.
3) Who may use the Platform
3.1. The Platform is intended for persons who are at least 18 years old and have legal capacity.
4) Platform functionality and limitations
4.1. The Platform allows you to:
- submit an application (name, phone number, e-mail);
- provide extended data for a preliminary assessment of grounds (questionnaire);
- receive a consultation and, if necessary, enter into a Services Contract;
- pay for the Services (via a payment provider) and receive the contractual result.
4.2. Important limitation:
Information on the website is of a general nature and does not constitute individualized legal advice until a contract is concluded and acceptance of the engagement is confirmed.
We do not guarantee outcomes that depend on decisions of public authorities (immigration services, etc.).
5) Application processing and consultation procedure
5.1. After submitting an Application, we will contact you by phone/messenger/e-mail using the contact details provided.
5.2. During the consultation, we may:
- clarify the circumstances;
- assess the possibility of providing the Services;
- propose cooperation terms and pricing.
5.3. We reserve the right to refuse to provide the Services if:
- there is a conflict of interest;
- the request is unlawful or unethical;
- it is not possible to provide the Services with due quality within reasonable timeframes;
- knowingly false information has been provided.
6) Conclusion of the Services Contract
6.1. The Services Contract is concluded separately (electronically / in writing / by acceptance of an offer — as specified during the process).
6.2. Prior to concluding the contract, any interactions are of a preliminary nature (pre-contractual measures).
6.3. The terms of the contract (scope of work, timelines, price, payment procedure, liability) prevail over these general Terms in case of discrepancies.
7) Price, payment, payment providers
7.1. The cost of the Services is indicated on the Platform and/or communicated before concluding the contract and is fixed in the contract/invoice.
7.2. Payments may be accepted via third-party payment providers; card data is processed by such providers (we usually receive only payment confirmation/status).
7.3. If a payment is not received/is disputed/is reversed, we are entitled to suspend the provision of the Services.
8) User obligations
You undertake to:
- provide accurate data and documents;
- not use the Platform for unlawful purposes;
- not impersonate another person;
- not interfere with the operation of the website (hacking, vulnerability scanning, DDoS, etc.);
- respect the rights of third parties and our intellectual property rights.
9) Confidentiality and personal data
9.1. Personal data is processed in accordance with the Privacy Policy, which forms an integral part of these Terms.
9.2. We apply data protection measures in compliance with the GDPR and the national legislation of Romania.
10) Intellectual property
10.1. Design, texts, forms, logos, interface elements, and the knowledge base (if any) belong to the Provider or are lawfully used.
10.2. Copying/distributing Platform materials without written permission is prohibited, except where expressly permitted by law.
11) Limitation of liability
11.1. We are not responsible for:
- decisions of public authorities;
- delays/refusals caused by actions of third parties (authorities, postal/courier services, banks, payment providers);
- consequences of providing incomplete/inaccurate data by you.
11.2. Unless otherwise provided by the contract or mandatory law, our liability is limited to the amount actually paid for the relevant Service.
12) Links to third-party resources
The Platform may contain links to third-party websites/services. We do not control their content or data processing policies.
13) Amendments to the Terms
13.1. We may update these Terms. The new version is published on the Platform with its effective date.
13.2. If the changes are material, we may notify you by e-mail / via the interface (if technically available).
14) Applicable law and dispute resolution
14.1. Unless otherwise provided by mandatory provisions, these Terms and the use of the Platform are governed by the laws of Romania.
14.2. Disputes shall, where possible, be resolved through negotiations; failing agreement — by the competent court determined in accordance with applicable law.
